e2bte Privacy Policy

e2bte is a trusted online gaming platform in Bangladesh. Protecting the personal information you provide while using our services is our highest priority. This privacy policy describes what information we collect, how we use it, and what steps we take to protect your privacy. By using the e2bte website or services, you are agreeing to this privacy policy. If you have any questions after reading this policy, please contact us.

e2bte is committed to maintaining a fair and transparent relationship with you. We collect only the information needed to run our services properly and provide you with the best experience.

1.1 Registration and Account Information

When you create an account on e2bte, we collect the following information:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and contact details
• National ID or passport number (for identity verification)
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, Upay or bank information)

1.2 Transaction Information

Records of deposits and withdrawals on our platform, betting history, and bonus usage are stored automatically. This information is used for financial security and fraud prevention.

1.3 Technical Information

When you visit our website, certain technical information is collected automatically:

• IP address and device identification details
• Browser type and operating system
• Visit time and activity logs on the website
• Data from cookies and similar tracking technologies
• Referral URL and page navigation data

e2bte uses collected information only for legitimate and clearly defined purposes. We ensure that your information will not be used for any irrelevant or improper purpose.

• Account Management: Completing the registration process and properly managing your account.
• Identity Verification: Confirming identity in accordance with the age limit (21+) and Anti-Money Laundering (AML) policy.
• Financial Transaction Processing: Safely completing deposits, withdrawals, and bonus payments.
• Customer Support: Resolving your issues through 24/7 live chat.
• Fraud Prevention: Detecting unusual activity to ensure the security of the platform.
• Service Improvement: Using data for analysis to further improve the platform experience.
• Legal Compliance: Following applicable laws and regulations.
• Responsible Gaming: Identifying potentially problematic gaming behavior and providing you with the necessary support.

e2bte uses industry-standard security measures to protect your personal information. SSL encryption technology is active on our platform, keeping all data exchanged between your browser and our servers fully encrypted.

3.1 Data Retention Period

We retain information while your account is active and also for a defined period after it is closed, as required by legal obligations. Financial transaction records are generally kept for a longer period as this is part of a legal requirement. Once the required period ends, your information is securely deleted.

3.2 Security Measures

• SSL/TLS Encryption: All data transmissions are encrypted
• Two-Factor Authentication (2FA) available
• Regular security audits and risk assessments
• Limited staff access — only authorized staff can view your information
• Data backup and recovery system
• Suspicious login detection system

e2bte may share information with third parties in limited circumstances and only where necessary. These cases are as follows:

4.1 Payment Service Providers

The necessary information is shared with the relevant financial institutions to process transactions through bKash, Nagad, Rocket, Upay, or bank transfer. These service providers are governed by their own privacy policies.

4.2 Legal and Regulatory Authorities

Information may be provided to authorities if required under a court order, a lawful request from an investigative body, or applicable law. In such situations, we provide only the information that is legally required.

4.3 Technology Partners

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, or others may use limited information necessary for operating games. This information is used to ensure your gaming experience on their respective platforms.

Cookies are small data files stored in your browser. e2bte uses various types of cookies that help the platform function properly and improve your experience.

5.1 Essential Cookies

These cookies are essential for the website to operate. They are used to maintain login sessions, perform security checks, and remember your preferences. Without these cookies, the website will not work properly.

5.2 Analytical Cookies

These cookies are used to understand how users interact with our platform. This information helps us improve the quality of our service. You can disable these cookies through your browser settings if you wish.

5.3 Cookie Management

You can control cookies at any time by changing your browser settings. However, please note that disabling essential cookies may cause some features to not work properly.

As a registered user of e2bte, you have certain important rights regarding your personal information.

6.1 Right to Access Information

You may ask us at any time what information we hold about you. This request can be sent to our email ([email protected]) and we will respond within a reasonable time.

6.2 Right to Correct Information

If any of your stored information is incorrect, you can contact us to have it corrected. Maintaining accurate and up-to-date information is important for both parties.

6.3 Right to Close Your Account

You may request to close your e2bte account at any time. Once the account is closed, your information will be retained for a defined period as required by legal obligations and then securely deleted.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or notifications, you can unsubscribe at any time. However, important service-related notifications will always be sent.

e2bte is for users aged 21 and above only. We do not knowingly collect or store information from minors under any circumstances. Age verification is mandatory at the time of registration.

If we are informed that a minor has created an account, we will immediately close that account and delete all related information. If you suspect that a minor is using our platform, please contact us.

e2bte reserves the right to update this privacy policy as needed. If any significant changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the policy.

Continuing to use our services after a policy change means you agree to the updated policy. We therefore recommend that you review this policy regularly.

Our servers and technology infrastructure may be located in various countries. Your information may be processed internationally, but always in accordance with the guidelines of this privacy policy and with appropriate security measures in place.

We ensure that wherever your information is processed, the standard of protection described in this policy is maintained.

If you have any questions, requests, or complaints about this privacy policy, please contact our privacy team. Our support team is available 24/7 to assist you in Bengali.

• Email: [email protected]
• Live Chat: 24 hours, 7 days a week support in Bengali

We will respond to all requests and complaints in a timely manner. e2bte gives the highest importance to the privacy and data protection of all its users.